Managing Quality Customer Service - Assessment 1

Manage Quality Customer gain
Assessment 1

1.
a. Amira has external clients in the older ladies group in the gym, these clients prefer a accompaniment instructor. The need from Amiras organisation is to set up an instructor notwithstanding they choose to fulfill the want as well by providing the preferred instructor when possible.
b. Similarly John has nodes that rebrand the products. This means that providing pertinacity in the employees that deal with each client is of large(p) importance. Technically the company could see this request as a want but they identify the value it provides and work onerous to assign individuals for each client.

2.John and Jessicas relationship is an character of an internal customer relationship. John requires high property customer swear out to the clients he is supplying to. It is Jessicas job to provide this service, there must be constant contact amidst these aggroups to ensure this relationship is maintained. Jessica relies on John to provide quality product in an appropriate time and manner.

3.Jessica has identified an government issue with the internal customer relationships in the pharmaceutical supplier. Jessica believes, and can abduce a specific example that identifies, that this is affecting the quality of service the company is providing.



This issue could be resolved by allowing commit communication between the team leader (who has been identified as a quality source) and the upper management in twenty-four hour period to day issues that arise. This would mean that the script that the customer service team stick to can be revised, as required, and any changes in quality of product or delivery delays can be passed onto external clients on a timely manner.

4.
Standard| Service Levels| Actions|
Acceptable level of knowledge and understanding of all rung| Ability to answer customer enquiries and questions in regards to train goals, gumshoe and nutrition.| * Professional external or in house training to be commenced within two months of...If you want to get a full essay, order it on our website: Orderessay



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