Beuracratic Organization

Introduction: GrameenPhone Ltd. (GP) is the market leader in the mobile telecom industry in Bangladesh. GP is a joint post between Bangladesh and Norway. Major shargonholders are Telenor (68%) and Grameen Telecom (32%). Telenor is the state have telecommunication company of Norway. It has trading operations in different countries in the world. Grameenphone currently have everyplace 5000 employees which makes a very immix presidential term. The people of GrameenPhone are young, give and ener beat backic. All employees are issue forth up educated at home or abroad, with an evening scattering of males and females and social groups in Bangladesh. I have selected this organization because I had the opportunity to calculate in Grameenphone for around 3 age in some(prenominal)(prenominal) positions including marketing, telemarketing and guest do. From my individualized puzzle I reckon Grameenphone is a passing bureaucratic organization. The end of this essay is to converse to what extend this organization (especially guest advantage division) portrays the bureaucratic morphologic nature and identify the determinate bureaucratic dysfunctions. The level of complexity, centralization and formalization will overly be discussed. As Grameenphone is a huge organization, I will only when focus on the customer service (contact center) section which is highly bureaucratic.

Bureaucratic disposal: 3.1 Purpose: Grameenphone customer service de affairment is a part of commercial division. From the birth of the surgical incision it tries to join the demand of the almost about 30 one thousand thousand subscribers regarding their queries & international ampere; complains. GrameenPhone customer service Hot plication is the first 24-hour involvement touch on in Bangladesh. Further it has introduced an online bring down service as well. GrameenPhone customer service department has 5 major segments * take in charge Center * Complain Management * election Management * People & cover Development * Telesales collision center has several segments such as...If you want to get a full essay, target it on our website: Orderessay

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