Hrm-(Mtc)Case Study

UNIRAZAK

HUMAN RESOURCES MANAGEMENT

part STUDY:
MIDWAY TELEPHONE COMPANY

prof: DR SYAED SIDIK

PREPARED BY: FARISAN BIN HUSSIN

MATRIC NO: KLCP109028

CASE STUDY: MIDWEST TELEPHONE COMPANY (MTC)

The telecommunications celestial orbit continues to kind very rapidly. In perhaps no other field has technology had such a significant impact on the jobs of so many workers. Mitch Fields, for example, still remembers that tragic day in November 1963 when President John F. Kennedy was assassinated while Mitch was pulling the good afternoon shift as a switch man for middle west Telephone Company (MTC). To Mitch, it sounded alike(p) 30 locomotives hammering their modal value through a large room filled with walls of mechanized switches putting phone calls through to their destination. Today, that room of switches has been replaced by a microchip. Mitch himself has undergone extensive training to operate a computer locker used to monitor and diagnose switching problems.

The job of slattern has changed from sitting in long rows of operating equipment that was attached to walls of jack up and cords to sitting at individual workstations that look like command centers out of a Star Trek spaceship.



In addition, the competitive environment of telephone services has changed dramatically because of deregulation and competition from other phone companies offering similar services. The rising thrust now is to shift
operator performance from being not just fast and friendly but to being advantageous as well, by marketing the company (Thank you for victimisation MTC) and selling high-profit-margin services (Is there someone else you would like to mouth to? The person-to person rate is only additional for the first molybdenum).

The operators job at MTC remains unchanged in two respects: First, operators will talk to nearly 600 people in a typical day, some of whom ar abusive, and second, operator job performances monitored. Technological innovation has enabled MTC to monitor separately operator by computer to...If you want to get a full essay, order it on our website: Orderessay



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